As the Vice President of Rochester Preferred Travel, you are upset with Premier Promos.
Premier is a catalog company that provides imprinted promotional products for companies. Your travel service was looking for something special to offer in promoting its cruise ship travel packages. Premier offered free samples of its promotional merchandise, under its “No Surprise” policy.
You asked yourself, “What can we lose?” and on January 11, you placed a telephone order for a number of samples. These included:
All items were supposed to be free. But it seemed odd to you when they asked for your company’s credit card number. This was because Premier had promised to bill you only if you decided to keep these sample items.
When the items arrived, you were not pleased. You returned them all on January 21. You have a postal receipt showing the return. However, your February credit card statement showed a charge of $258.20 for the sample items. You called Premier in February and spoke to Virginia, who assured you that a credit would be made on your next statement. However, your March statement showed no credit. You called again and received a similar promise. It’s now April and no credit has been made. You realize that this situation is now too complicated for another telephone call, and you decide to write and demand action.
Based on your research and understanding of the scenario, create a document in Microsoft Word that is a draft of a complaint letter. Using search terms such as “writing” AND “business letter” or “complaint letter”, use INTERNET OR OTHER RESOURCES
that will help you write the letter.
The complaint letter needs to be addressed to:
Ms. Arletta Sandusky, Customer Services, Premier Promos, 2445 Bermiss Road, Valdosta, GA 31602.
Your letter should include the following elements:
We value our customers and so we ensure that what we do is 100% original..
With us you are guaranteed of quality work done by our qualified experts.Your information and everything that you do with us is kept completely confidential.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.Read more
The Product ordered is guaranteed to be original. Orders are checked by the most advanced anti-plagiarism software in the market to assure that the Product is 100% original. The Company has a zero tolerance policy for plagiarism.Read more
The Free Revision policy is a courtesy service that the Company provides to help ensure Customer’s total satisfaction with the completed Order. To receive free revision the Company requires that the Customer provide the request within fourteen (14) days from the first completion date and within a period of thirty (30) days for dissertations.Read more
The Company is committed to protect the privacy of the Customer and it will never resell or share any of Customer’s personal information, including credit card data, with any third party. All the online transactions are processed through the secure and reliable online payment systems.Read more
By placing an order with us, you agree to the service we provide. We will endear to do all that it takes to deliver a comprehensive paper as per your requirements. We also count on your cooperation to ensure that we deliver on this mandate.Read more